Service Commitment

Committed to building scientific research and achievement transformation, research and development of 48 industry utility patents

Pre-sales

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After receiving your consultation call, our official consultation reception staff will assign you a sales manager in charge of your area to contact you and recommend suitable products for you according to your needs and region.

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After placing an order, we will deliver the goods within 48 hours, and the logistics department personnel will carry out logistics tracking to ensure your goods arrive safely and on time.

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After the logistics company confirms the delivery, the logistics department will contact the customer again to confirm that the goods have been received correctly and in good condition. If there is any damage, the logistics department will contact the logistics department for compensation and reissue.

Aftermarket

After-sales service principle

In technical support and after-sales service, we always adhere to our consistent quality management policy, adhere to the "customer first" service principle, and ensure to provide customers with perfect and thoughtful technical support and after-sales service. Always to provide customers with professional, standardized and diversified services for our company's service tenet. With strong technical strength, commitment to provide customers with timely, efficient and reliable after-sales service.

Our company has a perfect after-sales service team, and a special department is responsible for providing customers with a full range of technical support and services. From telephone consultation, mail, to customer on-site service, we will respond to customer requests as quickly as possible, and deal with various problems and failures that occur in the use of products to ensure the normal development of customer work.

After-sales service mode

The ways we provide after-sales service include telephone support, remote maintenance and on-site support.

After-sales Satisfaction Survey

For customers who cooperate for the first time, after the contract/order/delivery is completed, the after-sales center will take the initiative to make a telephone return visit to the customer to solicit opinions or suggestions on product quality, service quality and delivery quality, and ask the customer to evaluate the product quality, service quality and delivery quality.

To solicit their opinions and satisfaction with the company.

 

The company provides for long-term cooperation with customers, at least every six months to conduct a satisfaction survey.